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FAQs

 
Yes. If you are not enrolled in Hertz Gold Plus Rewards, you will need to go to Hertz.com and enroll for free. You will receive an email with your Hertz Gold Plus Rewards number that you can use to complete enrollment for the status.
The benefits of Hertz Five Star status include:
  • One-car-class upgrades (subject to availability)
  • Bonus points (for members who opt to receive Hertz Gold Plus Rewards Points rather than MileagePlus award miles)
    • 10% bonus on Hertz Gold Plus Rewards Points
    • 675 Rewards Points after every 15 qualifying rentals
  • Expedited rental service
The benefits of Hertz Gold Plus Rewards President’s Circle status include:
  • Confirmed vehicle availability of standard equipment economy though full-size four-door vehicles in the U.S. and Canada, with a minimum 48-hour advance reservation
  • Confirmed one-car-class upgrade, available at all participating locations in the U.S., Canada and select European locations. Maximum upgrade to a full-size vehicle, with a minimum reservation of a compact vehicle
  • Bonus points (for members who choose to receive Hertz Gold Plus Rewards Points rather than MileagePlus miles)
    • 25% bonus on Hertz Gold Plus Rewards Points
    • 675 Rewards Points after every 15 qualifying rentals
  • Expedited rental service
Once you log in with your MileagePlus number, you will receive the offer that provides the highest Hertz Gold Plus Rewards status level.
No, you will keep your Hertz Gold Plus Rewards status each year, as long as you maintain your MileagePlus status. If you are currently a MileagePlus member with Premier Platinum or higher status and become a Premier Silver or Premier Gold member, then you will be eligible for Hertz Five Star status rather than Hertz President’s Circle status.
Yes, you must qualify for Premier status each year to keep your Hertz elite status. If you are also a MileagePlus Club or Presidential Plus Card member, you will remain enrolled in Hertz President’s Circle, as a benefit of your card membership.
Your Hertz Gold Plus Rewards status will be changed to the eligible status based on your MileagePlus Premier status or Hertz rental activity.
1) North America (U.S., Canada, and Mexico): 1-888-999-4900

2) Japan
Gold member: 0120-199560 (Toll Free), or +81-3-6204-3085.
Customer Relations : 0120-982802 (Toll Free), or +81-3-6204-3084.

3) UK/Europe: 0207 365 33 69

4) Caribbean: 1-888-999-4900.

5) Latin America: 1-888-999-4900.

6) Brazil: (11) 2246-4300 (Greater São Paulo) or 0800-7017300 (Other Locations)

7) Australia
Local Reservations: 61-(0)3-9698-2555
Gold Customer Service: 1-800-500-023

8) NZ: 64 (0)3 358 6772

MileagePlus members receive the following benefits through the new, exclusive partnership with Hertz:

  • Exclusive savings of up to 40% when the United discount code is included in Hertz bookings made through united.com
  • Increased MileagePlus award mile earning opportunities on all qualifying paid Hertz car rentals picked up on or after November 1, 2014:
    • 1,250 miles per rental for MileagePlus members with Premier Platinum and higher status
    • 1,000 miles per rental for MileagePlus Premier Silver and Premier Gold members
    • 750 miles per rental for MileagePlus Chase Cardmembers
    • 500 miles per rental for all other MileagePlus members
  • Please note that multiple eligible statuses and memberships cannot be combined to earn additional miles. In case of both MileagePlus Premier status and Chase Card membership, the Premier offer – the earning offer that provides more miles – will apply.
  • Complimentary Hertz Gold Plus Rewards elite status for MileagePlus Premier members
    • Premier Platinum and Premier 1K members can enroll to receive Hertz President’s Circle® status.
    • Premier Silver and Premier Gold members can enroll to receive Hertz Five Star® status.
  • Complimentary Hertz President’s Circle status for primary Cardmembers of the United MileagePlus Club and United MileagePlus Presidential Plus Cards.Starting January 1, 2015, Hertz Gold Plus Rewards will become the car rental reward program associated with these credit cards.
MileagePlus members also continue to earn 50 miles each day on all qualifying paid rentals of one to four days, or 500 miles per rental for qualifying rentals of five or more days, on car rentals with Dollar and Thrifty. Members can book with Hertz, Dollar and Thrifty using award miles on united.com. MileagePlus miles cannot be earned on any rental made using miles.
United continues to focus on adding benefits for our members throughout their travel experience. This exclusive partnership with Hertz aligns to that goal by partnering with a company known for excellent customer service and innovation. Hertz and its family of brands have 11,555 rental locations in 145 countries, so our members have a partner that can meet their car rental needs almost anywhere they travel. In addition, by including the Dollar and Thrifty brands, our members have options at every price point and service level.

Hertz is the number one airport car rental brand in the U.S. and has rental facilities at 130 major airports in Europe. Hertz also excels in customer service. They’ve won more than 95 awards in 2012 and 2013 and recently won the 2014 Women's Choice Award for America's Best in Travel.
Earning MileagePlus miles with Hertz is easy; members just need to add their MileagePlus number to their car rental reservation when they book through united.com, Hertz.com, a travel agency or any other channel. Miles can be earned on car rentals picked up at any airport or off-airport location.

The new mileage offer is available for all car rentals picked up from a Hertz location on or after November 1, 2014, regardless of when the reservation was made.
Primary Cardmembers of all United MileagePlus credit cards issued by Chase are eligible to earn 750 miles per rental.

We are working to provide this mileage benefit for our international MileagePlus co-brand credit cardmembers. The timing will vary by country and issuing bank.
No, members can only earn either MileagePlus miles or Hertz Gold Plus Rewards for each rental and can specify their preference during time of purchase and in their account profile.
MileagePlus members will earn award miles only with Hertz, Dollar and Thrifty for all bookings made on or after November 1, 2014. Members will continue to earn 50 MileagePlus miles per day on all qualifying paid rentals of one to four days, or 500 miles per rental, for all qualifying paid rentals of five or more days on car rentals with Dollar and Thrifty. If members have a car rental reservation made with another car rental company before November 1, 2014, they will receive any miles offered at booking upon completion of the rental.
Hertz Car rental picked up
On or before Oct 31, 2014 On or after Nov 1, 2014
Car rental booking made On or before Oct 31, 2014 75-125 miles per day, depending on MileagePlus status 500-1,250 miles per rental, depending on MileagePlus status or card membership
On or after Nov 1, 2014   500-1,250 miles per rental, depending on MileagePlus status or card membership
Dollar and Thrifty Car rental picked up
On or before Oct 31, 2014 On or after Nov 1, 2014
Car rental booking made On or before Oct 31, 2014 50 miles per day (1-4 days) or 500 miles per rental (5+ days) 50 miles per day (1-4 days) or 500 miles per rental (5+ days)
On or after Nov 1, 2014   50 miles per day (1-4 days) or 500 miles per rental (5+ days)
Avis Car rental picked up
On or before Oct 31, 2014 On or after Nov 1, 2014
Car rental booking made On or before Oct 31, 2014 75-125 miles per day, depending on MileagePlus status 75-125 miles per day, depending on MileagePlus status
On or after Nov 1, 2014   No longer eligible to earn MileagePlus miles
Alamo, Budget and National Car rental picked up
On or before Oct 31, 2014 On or after Nov 1, 2014
Car rental booking made On or before Oct 31, 2014 50 miles per day (1-4 days) or 500 miles per rental (5+ days) 50 miles per day (1-4 days) or 500 miles per rental (5+ days)
On or after Nov 1, 2014   No longer eligible to earn MileagePlus miles
Sixt Car rental picked up
On or before Oct 31, 2014 On or after Nov 1, 2014
Car rental booking made On or before Oct 31, 2014 500 miles per rental 500 miles per rental
On or after Nov 1, 2014   No longer eligible to earn MileagePlus miles
If you have any questions about your car rental reservation, including changes or cancellations, please contact the car rental company.
Please allow six to eight weeks after you complete your rental for the miles to credit to your account. If you earned more than 500 miles on your rental, the miles will appear as two separate entries on your account. One entry for 500 miles will credit, and a second entry for any additional miles that are earned based on MileagePlus status or card membership will post within 5-10 business days.
No. Miles can be earned when using many other discount codes (CDP numbers) and eligibility varies based on the individual discount code. To earn miles, just add your MileagePlus number to your car rental reservation.